The Course Experience Survey gives students the opportunity to provide feedback on their courses and help improve the quality of the learning experience for future cohorts. The Survey responses are quantified through the Good Teaching Score (GTS) and Overall Satisfaction Index (OSI). These scores are useful for teachers to reflect on and enhance their teaching practice.

All survey answers are confidential. However, students are expected to observe the values of RMIT when writing their answers, and actions can be taken when students behave in a manner that is considered inappropriate. The survey link is emailed to students in the second half of each semester and surveys take approximately 10 minutes to complete per course.


How to improve GTS/OSI

Teachers can improve their GTS/OSI by adopting good teaching strategies such as providing regular feedback, contextualising your content, designing authentic activities and assessments, providing peer learning opportunities and regularly checking in with students. These strategies are detailed below.
Responding to CES Strategies
The teaching staff are extremely good at explaining things.

Practical Tips for Improvement

  • Check in for understanding. Try asking your students:What questions do you have? Is there anything you would like me to clarify/go over again?
  • Record a video explaining your assessment task in more detail.
  • Partner with your Senior Advisor, Learning and Teaching to unpack assessment tasks.
  • Use a wide range of resources to explain things from different angles, e.g. Twitter, blog, Internet images, TEDtalks.
  • Explain how assessment and activities connect with experiences in the workplace and real world.
  • What does “good” look like?” Provide a graded and annotated example of student work with feedback back to students so they can see what is expected.
  • Check in with your students; try CATs- simple, quick, non-graded, anonymous tasks carried out in class, Students to pause, reflect and write down their response to an enquiry about their learning.
  • Conduct a mid-semester course review. Ask your Senior Advisor Learning and Teaching for examples.
  • Use Canvas and RMIT-supported educational toolsto enhance your course.

CES workflow

The CES is opened in Week 9 of each semester (early May or mid-September) and normally lasts for 4 weeks. Survey release can be adjusted for non semester course delivery times such as flex term or intensives. During the survey weeks, the Survey Centre and DSC Quality Enhancement team provide weekly response rate updates to schools. Survey results are released on the same date as the official results release date each semester. CES survey results distribution is illustrated in the flowchart below. CES data is only distributed to staff indicated in the workflow. The DSC Quality Enhancement team provides post-release support to schools on data distribution, visualisation and interpretation.

How to improve response rates

Tip 1

Based on discussions we’ve had with staff who have already achieved high response rates and with students, the following suggestions will help to improve student participation in the CES.​ ​

  • Talk to the students about the CES and let them know (a) that it’s valuable to you and (b) why you value it.​ In general, if the students think you don’t care about it, they probably won’t either.​ ​
  • Give some examples of improvements that have been made to the class on the basis of previous feedback.​ This is very important as many students believe that we won’t take any notice of what they say so why should they bother to complete the survey.​

Tip 2

  • Allow some time in class to do the survey. It takes only about 10 minutes.​ It will work better if you can get someone else to supervise the class at this time, e.g., a course coordinator.​

  • Give the students some notice that you’re going to allow this time so they can come prepared with a mobile device on which they can complete the survey.​ The number of students completing the survey on mobile devices, e.g., phones and tablets, is increasing. Giving them some notice will make sure they’re ready to do it on the day.​

  • Contact your School Feedback Coordinator or Learning Analytics if you need any more information.​ For example, we have information on: how students can access the survey using a mobile device or a computer; how you can monitor your response rate throughout the survey period; etc.​ ​ ​

Monitoring CES Response Rates

The CES response rates can be accessed via https://surveys.rmit.edu.au/Blue/

Staff login is required​ ​ ​

​Any questions?​

Email to surveys@rmit.edu.au