Quick Answers

One or more of my students aren’t appearing in my Canvas course

Firstly, it takes 24-48 hours for student enrolments to appear in Canvas. If the student only enrolled recently check back again tomorrow.

If its been longer than that, talk to your School Admin to make sure the students’ enrolment details are correct in SAMs.

If they’re correct, raise a servicedesk ticket with ITS. https://rmit.service-now.com/serviceandsupport/reportissue.do

My teaching staff don’t have access to my course

You can add tutors and other teachers to your own course.

People > + People > paste their RMIT email address (or a list of addresses, one on each line) into the box > Select the role you want them to have (TA is the tutor role, Teacher will give them full editing privileges) > Click Next >You will receive a message asking you to confirm addition for the person or list of persons on the next page. If all are found > click Add users and you’re done.

At this point, if the system can’t find the email address you will be notified. Make sure its correctly entered. If so, the person doesn’t yet have a canvas account.

This may be because they’re a new staff member and the HR onboarding process is not yet complete. Check with your school admin officers.

If they’re not a new staff member and they have access to other RMIT systems, contact ITS and request they be given Canvas access. https://rmit.service-now.com/serviceandsupport/

No students are appearing in my course

Regular course, not linked to any other

If your course has been passed through QA more than 48 hours ago, and its NOT a crosslisted course, contact Project Rewire projectrewire@rmit.edu.au

If it is a crosslisted course

Check the other course that it should be linked to. You should have at least 2 sections of students appearing, one for every course that is linked. This will appear in Settings > Sections and will also be noted in People next to the student’s name. The course you should be using is the one with students enrolled. If there are no students in that course either, contact Project Rewire projectrewire@rmit.edu.au

What are the different Sections that I can see in vertically integrated courses or studios?

In vertically integrated studios, students are added to Canvas courses in Sections that indicate (1) the course in which they originally enrolled, and (2) the studio they are doing. This information is imported from (1) SAMS and (2) a spreadsheet that is provided by the course coordinator.
For more information about Sections, see Note: using Sections in Canvas.

Can I send an announcement to just one section of students?

Currently, No. However, you can send a message to all students in a section.
To do that:

  1. In the Global navigation menu, click Inbox
  2. From the All Courses dropdown menu, select the correct course.
  3. Click the Compose a new message feather icon
  4. Click the address book icon
  5. Click the Course sections link
  6. Select the desired section
  7. Type your message below the line
  8. Click send

How do I filter the gradebook by section?

By default, your course shows all active students. If your course includes more than one section, you can filter your Gradebook by section [1]. You can also search for a student by name or secondary ID [2].

Can staff add other staff to their course?

Yes, they can.  Please remember that the staff member to be added must have an active Canvas RMIT account. If you try to add them using the instructions below, and Canvas does not find the account, please contact ITS.
How to: Add staff to a Canvas course

 

Where do I go to see who is enrolled in my course?

To see who is enrolled in your course, just click on People in the Course Navigation Menu.  You will see a list of everyone enrolled in your course.

Inactive tag in People page

If a student has a grey ‘inactive’ button next to their name in the People page it means they were enrolled but have since dropped the course. They’re still listed in the People section for auditing and record keeping, but they won’t appear in the Grades section.

Can I view my course as a student in Canvas?

Yes, you can. In the Course you wish to view

  1. Click Settings
  2. Click Student view (right-hand side menu on your screen)

NOTES:

  • This does not allow you to see an accurate view of section restrictions.
  • When you’re in student view you will see a pink bar at the bottom of the page. Use this to return to normal view. Choose Leave student view.

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