Quick answers

I have a crosslisted course, why is the content in the secondary course not updating?

If your course is crosslisted it means that one or more student cohorts have been enrolled in a single Canvas shell. You may also have access to the other Canvas shell but it will not update, the students do not appear listed in it and cannot see it. You don’t need to do anything further in that course shell.  Your student cohorts will appear in the active shell as different sections.

For more information about how to manage sections in your course, see Note: Using sections in Canvas

One or more of my students aren’t appearing in my Canvas course

Firstly, it takes 24-48 hours for student enrolments to appear in Canvas. If the student only enrolled recently check back again tomorrow.

If its been longer than that, talk to your School Admin to make sure the students’ enrolment details are correct in SAMs.

If they’re correct, raise a servicedesk ticket with ITS. https://rmit.service-now.com/serviceandsupport/reportissue.do

No students are appearing in my course

Regular course, not linked to any other

If your course has been passed through QA more than 48 hours ago, and its NOT a crosslisted course, contact Project Rewire projectrewire@rmit.edu.au

If it is a crosslisted course

Check the other course that it should be linked to. You should have at least 2 sections of students appearing, one for every course that is linked. This will appear in Settings > Sections and will also be noted in People next to the student’s name. The course you should be using is the one with students enrolled. If there are no students in that course either, contact Project Rewire projectrewire@rmit.edu.au

What is the difference between modules and pages?

Modules and Pages are two different things. A module is an organising structure that allows you to control the flow of your course content, while a Page is the basic tool you use to present the content in your course.  One or more pages can be arranged into a module, along with other tools, to create sequenced content. For more information, visit How to: Create and Manage Modules in Canvas.

How can I bulk delete files?

In the files area use one of the following methods:

  • Multiple files – Ctrl click to select multiple files, then click delete
  • Multiple sequential files – Shift click top file then bottom file, then click delete
  • All in a folder – Click one file then Ctrl+A (Cmd+A on Mac)

Bulk deleting options within Files?

Can I import templates into my course?

Yes, you can. Canvas provides to all users access to Canvas Commons, a repository of learning objects that can be imported into any course shell. To learn more about Canvas Commons read our How to: Using Canvas Commons post.

How does Canvas relate to Project Rewire?

Canvas is the learning management system (LMS) that has been chosen to replace BlackBoard. The replacement of the LMS is a key component of Project Rewire. You can think of Project Rewire as the implementation project and Canvas as being the key product being implemented. You can find out more at the Project Rewire web site.

How do I find out what Canvas can do?

There is a thriving Canvas Community web site that gives you answers to most questions about Canvas.

For the College of Design and Social Context we will be building a set of resources focusing on the RMIT implementation of Canvas and, in particular the needs of the students and teachers in College specific disciplines. Check back to the Canvas sub-site regularly for updates.

How do I get started with Canvas?

The implementation strategy for Project Rewire is being managed by the Project Rewire team. You can find out more at the Project Rewire web site.

Some early adopters from across the University have been identified. These people are experienced users of BlackBoard and they are being given access to Canvas so that any issues can be identified and rectified prior to Canvas being made available more widely. If you want to be an early adopter and you are in the College of Design and Social Context then you should speaker with your Deputy Head, Learning and Teaching in your School.

If you ARE an Early Adopter, check out our How to get started with Canvas: first 5 steps resource.

If you want to see what Canvas is like without going into a testing and development environment then you can use Canvas for free at the Canvas web site. You should note that the exact look and feel of the University’s implementation of Canvas will look slightly different to the Canvas version but you will be able to get a good idea of the core features of Canvas at their web site.


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